Bana88 Terms and Conditions

1 General Terms & Conditions

Bana88 (hereinafter referred to as the "Platform") is an international online betting and gaming service provider. These Terms and Conditions constitute a legally binding agreement between you and bana88.

By registering on our Platform or using any of our services, you are deemed to have automatically accepted these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using the Platform.

Applicability

These Terms and Conditions apply to all bana88 services, including Sports Betting, Live Casino, slots, Virtual Sports, and other gaming products, as well as all services accessed via the mobile app and website.

Age Restriction

You must be at least 18 years old to use bana88's services. Registration and use of the platform by minors is strictly prohibited. If a member is found to be under 18, their account will be closed immediately and all deposited funds may be forfeited.

2 Account Register

To create an account on bana88, you must provide accurate and complete information. Accounts registered with false information will be terminated.

Registration Requirements

• Each person may register only one account.
• Creating multiple accounts from the same IP address or device is prohibited.
• The name, address, and contact details provided at the time of registration must be accurate.
• It is your responsibility to keep your account password secure. Do not allow anyone else to access your account.
• The KYC (Know Your Customer) verification process may require a copy of your national ID card or passport.

Account Verification

Bana88 may request identity verification at any time before a withdrawal is processed. Withdrawals may be put on hold if the required documents are not submitted.

3 Deposits & Withdrawals

Bana88 supports deposits and withdrawals via Bangladesh's most popular mobile banking services — Mobile Banking, Nagad, and Rocket.

Deposit Policy

• The minimum deposit amount is BDT 500.
• Deposits are typically credited to your account within a few minutes.
• Only payment methods registered in your own name may be used.
• Deposits from third-party accounts are not accepted and any such transactions will be returned.

Withdrawal Policy

• The minimum withdrawal amount is BDT 500.
• Withdrawals are typically processed within 30 minutes to 24 hours.
• Bonus funds may only be withdrawn after the applicable wagering requirements have been met.
• Withdrawal requests may be delayed if identity verification has not been completed.
• Withdrawals must be made to the same payment method used for the original deposit.

4 Bonuses & Promotions

Bana88 offers a variety of bonuses and promotions for both new and existing members. Each bonus comes with its own terms and conditions.

Welcome Bonus

New members will receive a welcome bonus on their first deposit. A wagering requirement must be met before this bonus can be withdrawn. A time limit applies for completing the wagering requirement.

Bonus Terms

• The same bonus offer cannot be claimed more than once by the same individual.
• A minimum deposit may be required to qualify for a bonus.
• Bonus usage may be restricted to certain games.
• Bana88 reserves the right to void bonuses if bonus abuse is suspected.
• Maximum bet limits may apply when wagering with bonus balance.

Cashback & Reload Bonuses

Weekly cashback and reload bonuses are available for regular members. VIP members receive cashback at a preferential rate. These bonuses are subject to their own validity periods and terms.

5 Betting Rules

Certain rules apply when placing bets on bana88. These rules apply equally to all members.

Bet Limits

• Minimum and maximum bet limits are set for each event and market.
• Bana88 reserves the right to modify betting limits under special circumstances.
• VIP members may be eligible for higher bet limits.

Bet Cancellation Policy

Bana88 may void a bet in the following circumstances:

• In the event an event is cancelled or postponed.
• If incorrect odds are displayed due to a technical error.
• If evidence of match-fixing or manipulation is found.
• If an irregular bet is accepted due to a system error.

Live Betting

Odds change rapidly in live betting. The latest odds at the time of bet confirmation will apply. bana88 is not liable for any bets voided due to internet connectivity issues.

6 Prohibited Activities

The following activities are strictly prohibited on bana88 and will result in permanent account closure:

• Creating multiple accounts to abuse bonuses.
• Opening an account using a false identity or someone else's identity.
• Using betting bots or any automated software.
• Participating in match-fixing or coordinated betting.
• Attempting to breach or circumvent the platform's security measures.
• Attempting to gain unauthorized access to another member's account.
• Engaging in money laundering or any illegal financial activity.

7 Account Suspension Policy

Bana88 reserves the right to temporarily or permanently suspend any account for the following reasons:

• In the event of a terms violation.
• Failure to pass identity verification.
• If suspicious financial activity is detected.
• If the Platform is accessed from a restricted region.

Voluntary Account Closure

You may close your account at any time by contacting customer support. Please withdraw any available balance before closing your account.

8 Limitation of Liability

Bana88 shall not be held liable for the following:

• Any bet or game affected by an internet connection failure.
• Issues caused by third-party software or hardware.
• Service disruptions caused by unexpected server downtime.
• Any loss resulting from unauthorized access to your account credentials by a third party.

9 Dispute Resolution

If you have a dispute or objection, please contact our customer support team first. Most issues are resolved within 24–48 hours.

Complaint Process

• Submit your complaint via live chat or email.
• An initial response will be provided within 72 hours of submitting a complaint.
• Complex cases may take up to 14 business days to resolve.
• All decisions made by bana88 are considered final.

10 Contact

If you have any questions about these Terms and Conditions, please contact us:

• Live Chat: 24/7 direct support is available.
• Email: [email protected]
• Support hours: 7 days a week, 24 hours a day.

Our support team is available to assist you with any questions you may have.